Events/Workshops

Learn how to: avoid common mistakes that invite litigation; implement a corrective action process; support a culture that fosters respect, positively reinforces adherence to policies, and promotes a safe and healthy work environment.

Speaker: Meg Krinke

During this highly interactive workshop, you will learn a set of powerful models, tools, and techniques for approaching difficult conversations with confidence and composure. When emotions run high and there is a lot on the line, you want to be able guide these difficult conversations toward productive ends. Navigating these conversations may never be easy, but we can make them more effective – once we understand why they sometimes go off the rails and what we can do to lay the groundwork for a successful outcome.

Speaker: Jeff Russell

QuickBooks is an outstanding management tool for small business owners but it can be confusing without the proper introduction or training. This workshop helps you learn and understand exactly what Online QuickBooks has to offer. This program helps you: • Compare Quickbooks Desktop to Quickbooks Online • Navigating and general overview of QBO • Income, invoices and deposits, bills and expenses • Reconciling your bank and credit cards, credit card options • Connecting your online bank account • Different Business Types- Tips, Tricks, how to set up QBO for your business (i.e. Inventory based, Contractors, Real Estate, Farming, Restaurants) • QBO pricing and levels, discounts for you • Where to find QBO training online

Speaker: Michelle Halverson

No two things impact growth of an organization more than sales and customer service! This class covers the importance of both internal and external customer service as well as specific psychological factors in poor or excellent service. You will learn the bucket theorem, the CPR technique, as well as the importance of delight and surprise. This is an interactive class where participants will share their experiences and analyze them for excellence and areas of improvement in small group activities.

Speaker: Michael Kiefer

Are you feeling stressed-out, burned out and needing some new ideas for healthy change? Then this class is for you! Organizations are becoming increasingly concerned about how to keep employees stress free and healthy. This is a win-win for everyone and improves employer-employee relationships. This class covers trends in industry and offers new ideas and programs that can be implemented to reduce work stress and help people develop life style balance in what they do. This class is highlighted by a stress reducing module using colored modeling clay to make a personal totem that participants will take back to work for display on their desk.

Speaker: Michael Kiefer