Delivering Excellent Customer Service

No two things impact growth of an organization more than sales and customer service! This class covers the importance of both internal and external customer service as well as specific psychological factors in poor or excellent service. You will learn the bucket theorem, the CPR technique, as well as the importance of delight and surprise. This is an interactive class where participants will share their experiences and analyze them for excellence and areas of improvement in small group activities.

Speaker(s): Michael Kiefer

Discounts are available. Payment is required with registration. Fee includes seminar, materials, lunch and refreshments. Cancellation Policy: You may cancel or transfer your registration up to seven business days before the start date for a full refund. If you do not show or cancel the day of the event, you are responsible for the full fee. You may substitute another person for your registration at any time. A confirmation email with seminar logistics and parking information will be sent a few days prior to the seminar. Call for assistance, 608.785.8783.

Fee: $ 249.00

Registration: $249. Discounts are available. See http://www.wisconsinsbdc.org/lacrosse/education/supervisory-management or call 608.785.8783 for details.