Creating and Sustaining World Class Customer Service

Providing world-class customer service doesn’t happen by accident. This level of service requires a clear and compelling customer service vision, a well-managed customer service delivery system, and developing customer service skills in front line staff. World-class customer service also depends upon building a customer service infrastructure that supports the front line in consistently providing great service to customers. The great news that comes with world-class service is that by investing in service excellence you gain a competitive advantage in a sea of global competitors. This seminar focuses on helping you build the key components of your customer service infrastructure. You’ll assess the strength of your own customer service system and develop a step-by-step plan for moving your company toward world-class service.

Speaker(s): Jeff Russell

Discounts are available. Payment is required with registration. Fee includes seminar, materials, and lunch. Cancellation Policy: You may cancel or transfer your registration up to seven business days before the start date for a full refund. If you do not show or cancel the day of the event, you are responsible for the full fee. You may substitute another person for your registration at any time. A confirmation email with seminar logistics and parking information will be sent a few days prior to the seminar. Call for assistance, 608.785.8783.

Fee: $ 249.00

Registration: $249. Discounts are available. See http://www.wisconsinsbdc.org/lacrosse/education/supervisory-management or call 608.785.8783 for details.