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Critical Thinking and Decision-Making Skills

Thu 8:30 AM to 4:00 PM
Topic: Managing Employees

Most people struggle with critical thinking skills for process improvement, decision making and problem solving. This class provides tools and techniques to make this much easier! You will learn how to do process mapping, plan "Kaizen" process improvement events, uncover wasted time, improve safety, save money and reduce quality errors. The Toyota Motor Company and other organizations will be used as interesting examples of applying these Six Sigma tools.

You will also learn how to use the mind map tool for creative problem solving to generate "out of the box" ideas with your team fast! Uncover the power of right brain/left brain thinking for work or home issues. A unique ten point decision making checklist will be provided to help you make better decisions every time.

Participants will work through small group critical thinking and decision making activities, build process maps for their own work, and use the mind mapping creativity tool. This is an interactive, fun class that will provide you with many proven techniques and ideas you can immediately apply back on the job and at home.

You can choose to attend this seminar in person or online. The online meeting information will be included in the confirmation email sent prior to the event.

Note: Due to changing situations with COVID-19, this seminar might become online only. If that happens, details will be included in the confirmation email.

Speaker(s): Michael Kiefer

Discounts are available. Payment is required with registration. Fee includes seminar, materials, and lunch (for in person attendees). Cancellation Policy: You may cancel or transfer your registration up to seven business days before the start date for a full refund. If you do not show or cancel the day of the event, you are responsible for the full fee. You may substitute another person for your registration at any time. An email with program logistics, parking information, and webinar log in information will be sent to you prior to the event. If you have questions, send an email to By registering for this event, the participant grants the Wisconsin Small Business Development Center and the University of Wisconsin System the right to use, publish, and copyright the image and comments (including print and digital written narratives, materials, audio, video, and still images) in connection with this program for use in connection with program participation (current and future), websites and promotional purposes. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact the SBDC for assistance,, 608.785.8783.

Fee: $ 249.00

Registration: $249. Discounts are available. See or call 608.785.8783 for details.


Wisconsin SBDC at UW-La Crosse
Wittich Hall, Room 1102/1104
1725 State St La Crosse, WI 54601