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Conflict Resolution with the Empathy Method (SM Elective)

Tue 1:00 PM to 5:00 PM
Topic: Managing Employees

Nothing can undermine team productivity like unresolved, festering conflict! It creates undertow in the team and prevents it from high performance. This session provides a proven, multi-step empathy method for resolving individual and team conflict. Through several interactive case studies and thoughtful small group class participation, participants will understand how to get to the root cause of conflict and how to resolve it quickly. Several case studies dealing with: big ego, passive aggressive behavior, sarcasm, apathy, isolationism, and fear of change, highlight this very interactive session. Boost your confidence in handling conflict!

Conflict Resolution with the Empathy Method (SM Elective) September 17, 2024 from 1 p.m. - 5 p.m. (online)

Discounts are available. Payment is required with registration. Fee includes the program and materials.

A confirmation email with program information will be sent prior to the seminar with a reminder email sent the day before the event. If you don’t receive log in information, please check your junk/spam/promotions folder or contact the SBDC for assistance: or 608.785.8782. Should circumstances arise that change program dates or its activities, the program provider, UW-La Crosse SBDC, will contact the program participants.

By registering for this event, the participant grants the program provider, the Wisconsin Small Business Development Center, the Universities of Wisconsin, and the participating organizations (identified below if any), the right to use, publish, and copyright the images and comments (including print and digital written narratives, materials, audio, video, and still images) in connection with this program for use in connection with program participation (current and future), websites and for promotional and educational purposes. The participant also consents to the Wisconsin Small Business Development Center providing the participant’s contact and attendance information to the program instructors and supporters (such as students), and the participating organizations.

Cancellation Policy: You may cancel or transfer your registration up to seven business days before the start date for a refund less a 5% cancelation fee to cover administrative/processing costs. If you do not show or cancel the day of the event, you are responsible for the full fee. You may substitute another person for your registration at any time. Cancellations, requests, and other notice of changes for this program should be provided in writing by sending an email to

Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact SBDC for assistance:, 608.785.8782.

The SBDC is funded in part through a cooperative agreement with the U.S. Small Business Administration ("SBA"). All opinions, conclusions or recommendations expressed, if any, are those of the presenter, are not intended to be professional advice to program participants, and do not necessarily reflect the views of the SBA, SBDC or Universities of Wisconsin.

Speaker(s): Michael Kiefer


Fee: $ 139.00

Registration: $139. Discounts are available. See or call 608.785.8783 for details.

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