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Navigating Difficult Conversations

Tue 9:30 AM to 12:00 PM
3 sessions ending Thu, Oct 28
Topic: Managing Employees

Sooner or later, each of us needs to have a conversation with someone or we end up in a conversation that is challenging for us and the other party. This difficult conversation might involve saying “no” to your boss, giving constructive feedback to a co-worker, dealing with an upset customer, responding to an insensitive bully, or conducting or receiving a performance review. Too often these challenging interactions are defined by stress, anxiety, uncertainty, and even fear. It doesn’t have to be this way. During this seminar, you will learn a set of powerful models, tools, and techniques for approaching difficult conversations with confidence and composure. When emotions run high and there is a lot on the line, you want to be able guide these difficult conversations toward productive ends. Navigating these conversations may never be easy, but we can make them more effective – once we understand why they sometimes go off the rails and learn what we can do to lay the groundwork for a successful outcome.

Fee: $ 269.00