Mastering Difficult Conversations (MSBB)

Mastering Difficult Conversations

This transformative class gives you the tools to take the sting out of difficult conversations, at work and beyond. Backed with neuroscience and a proven conversational model, this course is a dynamic blend of theory and practice, offering hands-on application to help you navigate challenging discussions with ease. Plus, reduce the frequency of difficult conversations through a continual feedback loop, ensuring smoother more productive interactions day to day. Join us to elevate your communication skills and conquer tough talks with finesse and understanding.

Registration will close on September 24, 2025.

​Friday, September 26, 2025 | 8:00 a.m. - 12:00 p.m. | CBB 161 (In-person)​ ​

In this session we will cover:

• The science behind effective communication
• Introduction to a proven conversational model
• Developing a feedback plan
• Hands on practice
• Homework to apply the model in real-life situations

​Friday, October 17, 2025 |​​​ 9:00 a.m. - 10:30 a.m.​​ | Follow-up work (virtual)​

In this session we will have a 90 minute follow-up about the homework. We will discuss:

• What worked well
• Where you got stuck
• How to smooth out the rough edges of deploying the model

Please only register if you are available and plan to attend, so the provided funding can assist as many small business owners as possible. Mainstreet Bounceback registrants who are no-shows will not receive any digital handouts/resources.

Fee: $181.00 WEDC will cover registration cost of the class for Main Street Bounceback grant recipients and eligible small businesses who register for and attend the complete course.